Your Contacts At Tenstreet
Learn about how Tenstreet works for our clients.
Tenstreeter Roles & Responsibilities
For our clients, we want them to know they have a support team available to help with any question or idea that may arise as it relates to our solutions. Check out the various Tenstreeter roles below to get a better idea of how we can support you.
Primary Focus: Client Onboarding, System Setup, and Ongoing Support
Our Account Managers are your go-to partners for ensuring a smooth start and seamless day-to-day experience with Tenstreet.
They are responsible for:
- Guiding you through the onboarding process and initial platform setup
- Configuring your account to align with your internal workflows
- Training your staff to confidently use the platform
- Troubleshooting technical or process-related issues
- Making ongoing adjustments as your business evolves
- Proactively monitoring your account for optimization opportunities
Primary Focus: Feature Adoption and Value Maximization
Your Tenstreet Advisor acts as a strategic consultant, helping you unlock the full value of the platform. Their responsibilities include:
- Conducting regular business reviews to understand your goals
- Making personalized recommendations on tools and workflows to support growth
- Educating your team on both new and underutilized features
- Supporting the addition of new modules or upgrades to your subscription
- Assist in addressing billing issues
- Helping you translate your business needs into Tenstreet solutions
Primary Focus: Recruitment Advertising Strategy and ROI Optimization
Our Job Store team helps you get the most from your recruiting budget by developing effective advertising strategies tailored to your hiring needs. They support you by:
- Crafting compelling job descriptions that stand out across job boards
- Helping you craft competitive job postings that convert and attract more qualified candidates
- Providing ongoing performance monitoring and adjustments to improve results and maximize ROI
- Providing reporting and insights to ensure your dollars are spent efficiently
- Ensuring your leads flow smoothly into your Tenstreet tools for immediate follow-up
- Offering flexibility with no service fees or long-term commitments—only pay when you place an order
Primary Focus: Hands-on consulting, training, and in-person support to accelerate results
Our Professional Services team partners with you on high-impact initiatives to help you get the most from Tenstreet. Services include:
- Project Engagements: Deep-dive into a specific function, identify challenges, define goals, and revamp processes using expert guidance
- Speaker Engagements: Bring in Tenstreet thought leaders to deliver educational, engaging presentations on key industry topics
- Safety Meeting Support: On-site assistance to demonstrate how Tenstreet tools support and strengthen your safety culture
- Customized Site Visits: Tailored in-person training and collaboration based on your unique needs and goals
Primary Focus: Candidate Experience and Technical Troubleshooting
The Driver Support team is dedicated to helping drivers have a smooth and successful experience using Tenstreet tools, especially the Driver Pulse app. They assist with:
- Troubleshooting login issues or technical problems within the app
- Providing friendly and knowledgeable assistance to ensure drivers feel supported and valued
