COVID-19 Creates Industry Shift in Driver Behavior: Latest Stats

Leah Kelly Tenstreet Index 6 Comments

In light of the COVID-19 global pandemic, we are currently witnessing an unprecedented change in driver behavior and industry-related trends and wish to share these findings with our clients and the rest of the trucking industry.

Our goal in this blog is to provide insight into the driver market to help carriers make more informed recruiting and onboarding decisions during this uncertain time.

While we started by offering these numbers on a weekly basis in February and March, we’re now pivoting to a bimonthly release as we’re seeing the numbers beginning to equalize. Starting in April, we’ll provide weekly insights every two weeks and include data around new application, processing, and onboarding/hiring activity.

With the exception of Acted On%, all data columns are indexed back to the week of 2/24 (2/24 level = 100).

Application Activity

Week All Apps Received Full Apps Received Problem State Full Apps Drivers Applying
2/24 100.0 100.0 100.0 100.0
3/2 105.0 111.2 122.1 100.5
3/9 102.5 106.8 124.2 99.1
3/16 127.1 103.9 107.9 101.9
3/23 125.2 116.0 128.8 95.2
3/30 108.9 111.0 161.8 104.9
4/6 101.9 102.3 109.7 92.9
4/13 93.6 95.0 94.8 86.6

Definitions:

All Apps Received – level of apps received across platform, regardless of app type

Full Apps Received – level of full apps received across platform

Problem State Full Apps – full apps received from CA, WA, & NY

Drivers Applying – level of unique drivers

Key Takeaways:

The last two weeks saw a continued drop in the # of applications – both leads and full (both platform-wide and in the states hardest hit by COVID-19), along with drops in the number of drivers in the market.

Processing Activity

Week Acted On % PSP Dashboard Users
2/24 27 100 100
3/2 24 102 101
3/9 22 96 99
3/16 21 94 95
3/23 19 91 92
3/30 19 90 90
4/6 22 87 86
4/13 19 83 86

Definitions:

Acted On – % of Subject (regardless of App Type) with Xchange or Background Request

PSP – level of subjects with PSP request

Dashboard Users – count of distinct enterprise clients, logged in during the week

Key Takeaways:

From a processing perspective, it seems things have settled into a new normal, below the pre-pandemic levels but flat to slightly declining.

Onboarding/Hiring Activity

Week Bus Ticket Onboarding Hiring
2/24 100 100 100
3/2 92 99 98
3/9 93 101 94
3/16 79 105 90
3/23 71 100 84
3/30 51 109 82
4/6 42 97 75
4/13 38 89 75

Definitions:

Bus Ticket – level of subjects with bus ticket – typically ordered as part of orientation

Onboarding – level of subjects completing at least one online onboarding task

Hiring – level of subjects marked as hired in system

Key Takeaways:

Travel via bus continued its freefall this week, hitting a 60% drop compared with the week of 2/24. We also saw hiring activity stayed at around the same level – maybe indicating we’ve hit a floor in the market.


This blog will be updated bi-monthly as the virus continues to affect driver behavior and overall industry trends.

Be sure to bookmark this page to follow the most recent data points, trends, and takeaways each week in recruiting, processing, and onboarding/hiring.

Comments 6

  1. More drivers are using their phones for the application process. Very nice!

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